incivility is a bug it's contagious and
incivility is a bug it's contagious and
incivility is a bug it's contagious and
we become carriers of it just by being
we become carriers of it just by being
we become carriers of it just by being
around it it affects our emotions our
around it it affects our emotions our
around it it affects our emotions our
motivation our performance and how we
motivation our performance and how we
motivation our performance and how we
treat others so if incivility has such a
treat others so if incivility has such a
treat others so if incivility has such a
huge cost why do we still see so much of
huge cost why do we still see so much of
huge cost why do we still see so much of
it the number one reason is stress
it the number one reason is stress
it the number one reason is stress
people feel overwhelmed the other reason
people feel overwhelmed the other reason
people feel overwhelmed the other reason
that people are not more civil they
that people are not more civil they
that people are not more civil they
believe they'll appear less leader-like
believe they'll appear less leader-like
believe they'll appear less leader-like
they wonder do nice guys finish last
they wonder do nice guys finish last
they wonder do nice guys finish last
well turns out in the long run they
well turns out in the long run they
well turns out in the long run they
don't colleagues and I found that those
don't colleagues and I found that those
don't colleagues and I found that those
that were seen as civil were twice as
that were seen as civil were twice as
that were seen as civil were twice as
likely to be viewed as leaders and they
likely to be viewed as leaders and they
likely to be viewed as leaders and they
perform significantly better why does
perform significantly better why does
perform significantly better why does
civility pay because people see you as
civility pay because people see you as
civility pay because people see you as
an important and a powerful unique
an important and a powerful unique
an important and a powerful unique
combination of two key characteristics
combination of two key characteristics
combination of two key characteristics
warm and competent friendly and smart so
warm and competent friendly and smart so
warm and competent friendly and smart so
where do you start how can you lift
where do you start how can you lift
where do you start how can you lift
people up and make people feel respected
people up and make people feel respected
people up and make people feel respected
well the nice thing is is it doesn't
well the nice thing is is it doesn't
well the nice thing is is it doesn't
require a huge shift small things can
require a huge shift small things can
require a huge shift small things can
make a big difference I found that
make a big difference I found that
make a big difference I found that
thanking people sharing credit listening
thanking people sharing credit listening
thanking people sharing credit listening
attentively humbly asking questions
attentively humbly asking questions
attentively humbly asking questions
acknowledging others and smiling has an
acknowledging others and smiling has an
acknowledging others and smiling has an
impact what I know from my research is
impact what I know from my research is
impact what I know from my research is
that when we have more civil
that when we have more civil
that when we have more civil
environments we're more productive
environments we're more productive
environments we're more productive
creative helpful happy and healthy